Terms and Store Policies

Digital Products

Digital Download File Purchases

Digital listings are digital files, typically in zipped format and do not contain any physical items. Since the files are downloadable, nothing will be mailed / shipped to you. You will receive a link to your purchase, and you can also access the digital files from your registered store account. For more info on ZIP Files please visit the topic on our FAQ page.

All digital files are available for download after payment is processed. Since the product is digital, no physical items will be shipped.

Return Policy for DIGITAL PRODUCTS

For DIGITAL products, I do not accept returns, exchanges or cancellations once you have downloaded your order unless a double purchase was made. Please contact me if you have any problems with your order. Thank you for understanding.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

If you have any concerns or questions about any product or have a problem with your order, please contact me at admin@juliemogford.com before placing your order.

Physical Products

NOTE: HOLIDAY SHIPPING 2019 - Please place orders by December 5, 2019 for free ground shipping to arrive by Christmas Eve.

Shipping

Our products are shipped from the manufacturer, and processing, shipping, and delivery methods differ accordingly.

Card Sets – FED-EX
All products are packaged in resealable cellophane bags.
Processing time for cards is 3-5 business days, and shipping can take in addition 7-10 business days.

Journals – USPS
Processing time for these journals is 3-5 business days, and shipping can take in addition 7-10 business days.

Prints & Canvases – USPS
Paper prints are in foam sheets and cardboard sheets. then put in flat boxes up to 16×20 inches.
Canvases are packaged in cardboard boxes and protected in foam sheets.
Processing time for these prints and canvases is 3-5 business days, and shipping can take in addition 7-10 business days.

Please allow for processing and shipping timing when placing your order.

We offer free domestic shipping, and we are only able to ship in the USA at this time.

Expedited shipping differs per manufacturer. If you need expedited shipping options, please contact me first before placing your order.

Returns Policy for PHYSICAL PRODUCTS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

• Gift cards
• Clearance or Sale Items
• Digital Downloads

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted.

• Any item not in its original condition is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery

Problem With Order

Please contact me immediately if you have any questions or concerns regarding your recent purchase.

How to return or exchange PHYSICAL products

RETURNS AND EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@juliemogford.com and send your item to 6331 Higbee Mill, San Antonio, TX 78247

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What is your Refund Policy?

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@juliemogford.com

SALE ITEMS
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

For any other questions or comments, please feel free to email me at: admin@juliemogford.com