FAQ

Here is a list of questions I hear most often regarding my website. If you do not find the answer to your question here, please feel free to contact me.

Physical Product Purchases

The Giclee printing process uses 100% archival inks in a large format printing process. This process creates very high quality reproductions of photos and artwork, and by comparison, significantly and qualitatively better than other mass-produced prints.

Fine Art Giclee Archival prints are on watercolor rag 315gram paper. This paper is really beautiful and has just enough texture to show the image perfectly! These inks are 100% archival and a 12 color process is used for perfect colors.

When purchasing printed artwork, it will come without mat or framing, unless otherwise specified.

Prints are protected in sleeves and cardboard, then put in flat boxes for shipping, up to size 16×20 inches.

I am currently only able to ship within the United States.

Gallery Wrapped Canvas prints of my artwork are printed with 100% archival inks using a 12 color process for excellent color quality. These prints are made to last with this process, printed on museum grade archival canvas, and with the clear coat satin varnish that gives just the right amount of sheen to show the image beautifully. Then, once dried, it is stretched over 1.5” gallery stretcher bars.

All canvases include protective backing and your choice of sawtooth or wire hanger.

Canvases are packaged in cardboard boxes, then protected with foam sheets.

Our products are shipped from the manufacturer, and processing, shipping, and delivery methods differ accordingly.

Cards – FED-EX
All products are packaged in resealable cellophane bags.
Processing time for cards is 3-5 business days, and shipping can take in addition 7-10 business days.

Journals – USPS
Processing time for these journals is 3-5 business days, and shipping can take in addition 7-10 business days.

Prints & Canvases – USPS
Paper prints are in foam sheets and cardboard sheets. then put in flat boxes up to 16×20 inches.
Canvases are packaged in cardboard boxes and protected in foam sheets.
Processing time for these prints and canvases is 3-5 business days, and shipping can take in addition 7-10 business days.


Please allow for processing and shipping timing when placing your order.

We offer free domestic shipping, and we are only able to ship in the USA at this time.

Expedited shipping differs per manufacturer. If you need expedited shipping options, please contact me first before placing your order.

We offer free domestic shipping, and we are only able to ship in the USA at this time.

Please contact me immediately if you have any questions or concerns regarding your recent purchase.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

• Gift cards
• Clearance or Sale Items
• Digital Downloads

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted.

• Any item not in its original condition is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery

RETURNS AND EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@juliemogford.com and send your item to 6331 Higbee Mill, San Antonio, TX 78247

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@juliemogford.com

SALE ITEMS
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Digital Product Purchases

Digital listings are digital files, typically in zipped format and do not contain any physical items. Since the files are downloadable, nothing will be mailed / shipped to you. You will receive a link to your purchase, and you can also access the digital files from your registered store account.
Nearly every free file, and all files in the shop will be in ZIP format. ZIP files are basically a compressed folder containing one or more files for easier delivery of multiple files for download. 
To unzip files:
PC / Microsoft
  1. Locate the zipped folder that you want to unzip (extract) files or folders from.
  2. Do one of the following:
    • a.  To unzip a single file or folder, open the zipped folder, then drag the file or folder from the zipped folder to a new location.
    • orb. To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All, and then follow the instructions.
Mac
To unzip, double click on the zipped folder and the computer will extract the folder for you.
 

 All computer monitors display colors differently. Colors may vary between online viewing and your actual printed product due to monitor calibration settings, printout settings and material type. I cannot guarantee your printer will print in the exact colors shown on your monitor.

Digital Products are available in certain options depending on their intended use. Certain artwork may only be available as Personal Use. Other fonts and clip-art may include purchase options for commercial use. You will see on the product page which license is available for the product, and read more about the parameters of each license on the  License Options. 
All digital files are available for download after payment is processed.
Since the product is digital, no physical items will be shipped.
For DIGITAL products, I do not accept returns, exchanges or cancellations once you have downloaded your order unless a double purchase was made. Please contact me if you have any problems with your order. Thank you for understanding.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you have any concerns or questions about any product, please contact me at admin@juliemogford.com before placing your order.
Please contact me at admin@juliemogford.com immediately if you have any questions or concerns regarding your product download.
Please follow these guidelines below regarding when credit is required when using my fonts or graphics.  In all other instances not listed, it is very much appreciated.
– Submissions to magazines and websites for publication of projects you have created with my fonts or graphics
– Contests that grant prizes (money and/or gifts)
– For use to decorate your personal, non-profit / non-commercial website, blog or social media banner
– Sharing projects made with these designs on social media including publications and galleries
Format:
Julie Mogford Designs, the product name, www.juliemogford.com

Julie's Resources

First I would say it depends on the project. When I’m printing something to color myself, or want to foil a project, I will use my black laser printer and a paper that is the best weight / thickness for the project. Be aware that when you use different paper weights you may need to adjust settings on your printer. Printables that are already in color I use my home color printer for small personal projects, or take the file to a printer for larger projects.
In any case, take the time to do a test print / foil / cut first before embarking on a project.
Typically I am using Adobe Illustrator and Photoshop hand in hand. At times, I will also use Adobe InDesign, or Canva if it fits my needs. For business documents, I use Google Suite.